"In Driving Loyalty, you'll get an inside look at how Enterprise began operating three distinct brands in a way that ultimately led to rising profitability and some of the highest customer and employee satisfaction scores in the industry. You'll also discover how other thriving companies--from JetBlue and Starbucks to Costco and even Chobani Yogurt--use similar techniques to outsmart the competition and turn customers and employees into raving fans. Driving...

Regarded as one of the most important sociological and business commentaries of modern times, The Organization Man developed the first thorough description of the impact of mass organization on American society. During the height of the Eisenhower administration, corporations appeared to provide a blissful answer to postwar life with the marketing of new technologies - television, affordable cars, space travel, fast food - and lifestyles, such as...

"Franco Fiorvanti is a lemon grower toiling on the estate of a baron. When the baron asks him to kidnap a little boy named Dante, Franco makes a decision that will change the history of Sicily forever. Gaetano Catalano is a member of the Beati Paoli, a secret society of aristocrats who investigate crime in Palermo. Gaetano sets out to find the boy and punish the kidnapper. Meanwhile, Mafalda Pancari is a new mother rejoicing at the birth of her daughter,...

Loyal customers are the beating heart of every great business. So why do so many companies act like adrenalin junkies, chasing after new customers at the expense of creating deeper, more profitable relationships with the ones they already have? Evergreen exposes the mad pursuit for what it is: a brief spike in metrics and an ongoing revenue drain, as one-time customers fail to return. A better solution is to shift resources from attracting new...

A family moves violently through their lives, fierce with each other yet deeply loyal.

Sol and Liz are a couple on the cusp. He's a professional cyclist in the Tour de France, a workhorse but not yet a star. She's a geneticist on the brink of a major discovery, either that or a loss of funding. They've just welcomed their first child into the world, and their bright future lies just before them--if only they can reach out and grab it. But as Liz's research slows, as Sol starts doping, their dreams grow murkier and the risks graver....

US President Keegan Barrett has swept into office on his success as Director of the CIA. Six months into his first term, he devises a clandestine power grab with deadly consequences. Barrett personally orders Special Agents Liam Grey and Noa Himel to execute his plan, but their loyalties are divided. The CIA serves at the pleasure of the president, yet they've sworn to support and defend the Constitution of the United States against all enemies, foreign...

"The United Commonwealth wants to eliminate the rebel alliance fighting to destroy The Testing for good. Cia is ready to lead the charge, but will her lethal classmates follow her into battle?"--

Star defensive player Zack Fuller is in a tough spot. His new Panthers teammates don't trust him. The players on the Bulldogs, his old squad, think he's a traitor for leaving. When the two teams face each other in the playoffs, Zack has to guard his former best friend. To make matters worse, the Panthers captain refuses to pass the ball to Zack. Caught between a Panther and a Bulldog, and in serious foul trouble, Zack will have to find a way to play...